FAQ

I JUST PLACED MY ORDER. WHEN WILL IT SHIP OUT?

Please allow 1-2 days of processing time prior to order shipping out.

HOW LONG IS SHIPPING TIIME?

Shipping Time will vary depending on type of product. Most of our products are warehoused in USA. There are a few products that ship from international warehouses which could take 2-3 weeks.

US Shipment: USPS mail - 3-7 working days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that cause shipping postponements.  While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For any reason, we do not guarantee the exact delivery time, the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may e shipped from different fulfillment centers across the globe as our product research team spends the time to source for quallity yet affordable products.

When you receive your tracking number, if you need help trcking your oder you can go here. 

RETURN + REFUND POLICY 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

1) Gift cards 
2) Some health and beauty products, jewelry and sunglasses

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@my-goto.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@my-goto.com and send your item to: My Go To Attn: BlueVision Graphics, 2525 Robinhood, Houston, Texas 77005.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@my-goto.com. All you need to do is send us an emai with the subject line "CANCEL".